Frequently Asked Questions
When will my order ship?
Most orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking details as soon as your order is on its way.
How long does delivery take?
U.S. standard shipping typically takes 2–5 business days, while expedited shipping takes approximately 2 business days after shipment.
For Canada, shipping rates and estimated delivery times are provided at checkout.
Delivery estimates exclude order processing time and may vary by destination and carrier.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link so you can easily follow your package's journey.
If you have any trouble tracking your order, we're always happy to help.
You may also track the status of your order here.
What if my package is delayed or missing?
If your package is taking longer than expected, we recommend checking your tracking information for the latest updates.
If your package is marked as delivered but hasn't arrived, or tracking hasn't updated for several days, please reach out to us at support@benique.com. We'll be happy to look into it and help however we can.
Will I have to pay import duties on my U.S. order?
No. Your U.S. order ships from within the United States, so you won't need to pay import duties or customs fees. Any applicable sales tax will be calculated at checkout.
Can I change or cancel my order?
Please reach out to us as soon as possible if you need to change or cancel your order. We'll do our best to accommodate your request before your order ships.
Once your order is in the hands of the carrier, we're no longer able to make changes or cancel it.
For more information, please refer to our Returns & Exchanges Policy.