We hope that you are always satisfied with your purchase. If for any reason you need to return a product, we gladly accept unworn merchandise with tags attached within 20 days of purchase for a full refund for all qualifying orders. Simply follow the steps below:
Note: Please package the jewelry carefully in its original box and prevent damaged during shipping. Benique is not responsible for items lost in transit.
All qualifying U.S. customers enjoy FREE returns. You are also welcome to use the shipping method of your choice. However, we encourage you to add tracking and/or insurance to your package. We are not responsible for lost and damaged return packages.
If for any reason you need to return a product, please feel free to email us and request a pre-paid shipping label at email@example.com.
You may use your own carrier and send it back, along with a copy of your invoice, to return.
Customers are responsible for return shipping, duties, taxes, and fees. Shipping and handling charges are non-refundable. Packages that arrive COD (cash on delivery) may be denied, or the COD amount will be deducted from your refund.
Please include a copy of your order invoice, phone number, and email address.
You will receive an email notification from Benique when we receive and process your return. Please allow 2-3 business days for your return to be processed. Any refund will be automatically issued to the card you used to place the original order.
At this time, we can only process exchanges for the same item.
Please email the support team at firstname.lastname@example.org, and include: (a) the order number, (b) the item you want to exchange.
Items purchased on sale are FINAL SALE only. No returns, refunds, or store credits.
When not using our pre-paid return label, please address all returns to:
32 W 39th Street, (4th Fl.)
New York, NY 10036