Returns & Exchanges
We want you to love your Benique pieces. If your purchase isn’t quite right, we’re here to help.
We accept eligible returns within 60 days of purchase for a full refund. Items must be unworn, with their original tags attached.
How to Start a Return
Email support@benique.com with your order number and the item(s) you’d like to return. We’ll help you with the next steps.
Pack your jewelry securely in its original box to protect it during shipping, and keep your return tracking number for your records. Benique is not responsible for return packages lost or damaged in transit.
U.S. Returns
Eligible U.S. orders qualify for free return shipping. Contact us at support@benique.com to request a prepaid return label.
You may also return your order using a carrier of your choice. If you arrange your own shipping, we recommend using a tracked service and adding insurance.
International Returns
For returns from outside the United States, please contact us for return instructions before shipping your package.
You may use the carrier of your choice. Include a copy of your order invoice, along with your email address and phone number.
Customers are responsible for return shipping costs and any associated duties, taxes, or fees. Original shipping and handling charges are non-refundable.
Returns sent with charges payable upon delivery may be refused, or those charges may be deducted from your refund.
Refunds
Please allow 2–3 business days for us to process your return after it arrives.
Once your return has been processed, we’ll issue your refund to the card used for the original purchase and send you an email confirmation. Your bank or card provider may take a few additional days to post the refund.
Exchanges
We currently offer exchanges for the same item only.
To request an exchange, email support@benique.com with your order number, the item you’d like to exchange, and the replacement you’re requesting. We’ll confirm availability and guide you through the next steps.
Final Sales Items
Items marked “Final Sale” cannot be returned or exchanged.
Need Help?
Contact us at support@benique.com.
We’re here Monday–Friday, 9 a.m.–5 p.m. ET.